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  1. Free shipping within Canada. Free international shipping on orders over $120 USD.
  2. U.S. orders are temporarily paused due to the current Canada–U.S. import tariffs. We'll be back once things settle!

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 mochilabstore@gmail.com

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New Designs & Shop Updates

Be the first to hear about new handmade designs, limited releases, restocks, and exclusive promotions.

Age & Safety Confirmation

By clicking “I Confirm,” you confirm that you have reached the age of majority in your province, territory, or state. You also understand that cream glue is a craft adhesive—not real cream or food—and is not edible. If you are under the age of majority, a parent or legal guardian must complete the purchase on your behalf and supervise its use.

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Shipping policy

Every MochiLab piece is handmade with care in British Columbia, Canada. Because each order is individually crafted, processing time varies depending on the type of order you place.

Processing Time

Made to Order
Most Made to Order phone cases require approximately 2–6 weeks before shipment. Cream glue decorations need to fully dry and cure before your case can be shipped.

Production time depends on your phone model, design, and material availability. Some designs or less common phone models may require additional production time.

Shipping Destinations & Rates

Canada
Free shipping.
Estimated delivery: 3–10 business days.

International Shipping
Shipping rates and estimated delivery times are calculated at checkout based on your location.

International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you'll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country's customs policies, please contact your local customs office.

Delivery times are estimates only and may occasionally vary due to weather, carrier delays, customs processing, holidays, or other circumstances beyond our control.

Tracking

Every order includes tracking. After your order has been completed and shipped, you'll receive a separate email containing your tracking number. For Made to Order items, this email will be sent only after your case has been completed and is ready to ship.

Once the package has been handed over to the carrier, please allow 24–48 hours for the first tracking update to appear.

Shipping Damage or Lost Packages

If you experience any shipping damage or a lost package, please contact us at mochilabstore@gmail.com.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you live in an apartment or condominium, please remember to include your apartment or unit number.

Orders will be shipped to the address provided at checkout. If a package is returned due to an incorrect or incomplete shipping address, additional shipping charges will be required before the order can be reshipped.

Questions?

If you have any questions before placing your order, we're always happy to help. Feel free to contact us anytime at mochilabstore@gmail.com.

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